Returns policy

 

You have the right to cancel the contract at any time up to the end of 14 working days after you receive the goods, providing the goods have not been fitted or modified in any way and providing they are returned with the original packaging and providing the goods are in a resalable condition.

In this case you will receive a full refund of the price paid for the products in accordance with our Refunds Policy.

To cancel a Contract you must inform us by sending a letter to:

Ecocart S.p.A.

Viale Biagio Accolti Gil 19

70123 Bari / Italy

Please specify:

- Order no.

- Bank details for the refund of the price paid for the products (shipping costs excluded)

You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk, to the following address:

Ecocart S.p.A.

Viale Biagio Accolti Gil 19

70123 Bari / Italy

Once you have notified us that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods only, and not for the packing and shipping costs, only after the cancelled items have been received in good condition by us.

Personalised, printed and made to order items are non refundable and can not be returned to us.